Built for Intercom teams

Connect Facebook Messenger to Intercom with a clean, reliable setup.

Messenger Labs helps support teams bring Facebook Messenger conversations into Intercom, so your team can reply faster from one familiar inbox.

Messenger Labs

Intercom Inbox Preview

Live

New Messenger conversation

Customer messages flow straight into Intercom.

Reply from one inbox

No tab switching. No messy workarounds.

Simple team setup

Connect Facebook, pick your Page, and go live.

Why teams use Messenger Labs

Designed to feel simple, polished, and familiar for Intercom-first support workflows.

Manage Facebook Messenger conversations alongside your existing Intercom support flow.

Connect your Facebook account, choose the right business assets, and start receiving messages.

A guided setup process helps reduce confusion around Facebook Pages, permissions, and account selection.

Setup guide

Follow these steps to complete the connection. Keep your Facebook business assets handy before you begin.

Step 1

Start the installation from your Intercom workspace and choose Connect Facebook Pages to begin.

Step 2

You will be redirected to Facebook. Sign in with the account that manages your business assets.

Step 3

Choose the Instagram accounts associated with the business presence you want to manage.

Step 4

Choose the Facebook Page you want to connect. You can only connect a Business Messenger, not a Personal Page.

Step 5

Do not switch off the requested permissions during Facebook onboarding, or the integration may not work correctly.

Step 6

Once connected, send a test message to your Facebook Page and confirm it appears in Intercom.

• You can only connect your Business Messenger, not your Personal Page.
• Please make sure you do not have active bot integrations in your Facebook Business Integrations if they may conflict with message delivery.
• If you manage multiple Pages, confirm you selected the correct one during Facebook onboarding.

If you run into setup issues, permission problems, or page selection confusion, contact the Messenger Labs team for support.